Terms And Conditions

These Terms and Conditions (the “Terms”) constitute the legally binding agreement between a customer (“Customer” or “you”) and Flight Delay Experts with regard to the provision of our Services. By accepting these Terms, you agree to be bound by them, any additional terms applicable to our Services you have selected, and the Privacy Statement.

We recommend that you do not engage with Flight Delay Experts for any of our Services until you have read and understood these Terms, the Privacy Statement, and Our Fees. If you have any questions, doubts, or concerns, please contact us at cs@flightdelayexperts.com or check out our FAQs.

Please note: should your Claim relate to a flight with a final destination or origin in Brazil, your use of our Services may be governed by the Brazilian T&Cs.

1. Use and Nature of Our Services

Use of our Services

By accepting these Terms and using our Services you affirm you are:

A natural person over the age of legal majority in your country of residence who can enter into legally binding agreements under applicable law.
Authorized to enter into these Terms and any Service specific terms on your own behalf, and, where applicable, on behalf of other passengers.

Nature of our Services

Flight Delay Experts provide services to help air passengers manage the impact of flight disruption. These services may change from time to time, but include:

Facilitating the processing of Claims on behalf of passengers before Airlines enforcing air passengers’ rights (including, but not limited to, claiming compensation) arising from delayed or canceled flights and/or other related issues.
Flight Delay Experts is not a law firm; and is not acting as a lawyer on your behalf or providing you directly with legal services. Nevertheless, during the provision of our Services and in accordance with the Terms and Forms, Flight Delay Experts may engage with contract Lawyers or contract attorneys for the purpose of providing our Services.

2. Definitions
In these Terms, the following defined terms shall have the meanings stated below:
- AH Signature:
  - A signature provided by you electronically via the online Flight Delay Experts signing tool, and considered the equivalent of a handwritten signature. In the event you are unable to provide a signature online, a handwritten or scanned signature may be provided.
- Flight Delay Experts:
  - Travel Village Ltd, a company based in the UK with its registered office at Travel Village Ltd 124 City Road, London, EC1V 2NX.
- Flight Delay Experts Third Party:
  - A person or entity under contract with Flight Delay Experts to assist in the provision of our Services either directly or indirectly to the Customer.
- Airline:
  - The commercial airline that operated the flight for which our Services may be provided.
- Air Passenger Rights Regulations:
  - Any law, regulation, directive, international convention, or similar, whether issued on a state, federal, European Union, national, international, or regional level, and case law, upon which a consumer may claim monetary compensation, damages, or refunds in the event of overbooked, delayed, canceled, or otherwise disrupted flights or luggage-related issues. These may include, without limitation, general consumer protection laws, “EC 261”: Regulation (EC) No. 261/2004 of the European Parliament and of the Council dated 11 February 2004; “UK 261”: The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019; Turkish “SHY” passenger regulation, Canadian Transportation Act: Air Passenger Protection Regulations, and “MC 99”: The Montreal Convention 1999.
- Assignment Agreement:
  - The document, in electronic or other format, requested by Flight Delay Experts on a case-by-case basis, whereby you and Flight Delay Experts agree that Flight Delay Experts shall become the owner of the Claim, subject to the terms of the Assignment Agreement, in order to collect and receive payments.
- Authority Document:
  - The document which authorizes Flight Delay Experts and/or a Travel Village Ltd or Flight Delay Experts Third Party to act on your behalf with regard to your Claim. The document may be in many shapes and forms, due to various jurisdictional requirements, including, but not limited to, a power of attorney or certificate of authorization.
- Claim:
  - Any claim against an Airline for monetary compensation, damages, or refund in accordance with Air Passenger Rights Laws or an Airline’s goodwill.
- Compensation Service:
  - The service whereby Flight Delay Experts, either by itself or together with its Travel Village Ltd and Third Parties, pursues a Claim on your behalf. This may include Legal Action.
- Customer:
  - You; the person who has accepted these Terms. The Customer may also be referred to as “Client” on some documents.
- Discretion:
  - Means that Flight Delay Experts have the right to make decisions with regards to your Claim. Our decisions are based on data, and are described further in section 4: How Flight Delay Experts make decisions with regards to your Claim.
- Eligible Claim:
  - A Claim that Flight Delay Experts have assessed, within its sole Discretion, as a Claim that Flight Delay Experts is willing to pursue on your behalf by providing you with the Compensation Service.
- Eligibility Service:
  - The service provided by Flight Delay Experts to determine whether your Claim is an Eligible Claim.
- Flight Compensation:
  - The total amount of money, or other receivables (where accepted by Flight Delay Experts in its Discretion), paid by an Airline in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise, to you or Flight Delay Experts as a result of the Compensation Services. For the avoidance of doubt, Flight Compensation does not include any payments or reimbursements of Legal Expenses, collection cost, interest, or similar, which have been pre-financed by Flight Delay Experts or result from Flight Delay Experts’s intervention.
- Fellow Passenger:
  - Any passenger who the Customer has included in the Form for receipt of Flight Compensation, such as a family member or passenger that traveled together with the Customer on the Airline.
- Form:
  - The Assignment Form, Authority Document, power of attorney, or other documents which enable Flight Delay Experts and Flight Delay Experts Third Parties to provide the Customer with our Services. Flight Delay Experts will determine which Form is the most appropriate on a Claim by Claim basis.
- Goodwill Claim:
  - Where Flight Delay Experts make a request to the Airline, in absence of developed Air Passenger Rights Regulations, for Flight Compensation. The Flight Compensation for Goodwill Claims may be monetary or in kind, such as a flight voucher, fidelity points, or air miles.
- Information Service:
  - Flight Delay Experts’s provision of flight information, airline information, airport information, other travel-related information, and information about air passenger rights under applicable Air Passenger Rights Regulations. The information may be either specific to the Customer’s flight or non-flight-specific general information. The information will be delivered through electronic communication, including email, a personalized dashboard, or Flight Delay Experts controlled websites.
- Lawyer:
  - Any attorney at law and/or law firm that Flight Delay Experts has contracted with for Legal Action or other legal services with regard to a Claim.
- Legal Action:
  - The preparation and filing of a Claim for judicial action, either by filing the Claim in court or before a government body, such as a national enforcement body (NEB), or handing over a Claim to a Lawyer, for presenting the Claim directly to the Airline or for judicial action, or moving the Claim from one jurisdiction to another.
- Legal Action Fee:
  - The fee listed in Our Fees that Flight Delay Experts charge you when you receive Flight Compensation for the provision of the Compensation Service that included Legal Action. The Legal Action Fee is paid in addition to the Service Fee.
- Legal Expenses:
  - All fees incurred by, paid by, or awarded to you or the Flight Delay Experts Group in furtherance of a Legal Action, including, but not limited to, attorneys fees, application fees, court and clerk costs, translation costs, bailiff’s costs, extrajudicial collection, or any other related fees and expenses.
- Our Fees:
  - The fees and charges listed here specifying accepted currencies, methods of payment which are payable by you to Flight Delay Experts. In addition to Our Fees, Flight Delay Experts may be entitled to Legal Expenses from the Airline as described in these Terms.
- Reassignment Form:
  - The document that you and Flight Delay Experts sign assigning the rights of your Claim back to you, or authorizing your Claim back to you.
- Service Fee:
  - The fee listed in Our Fees that Flight Delay Experts charge you when you receive Flight Compensation following the provision of the Compensation Service.
- Services:
  - Any of our services, including, without limitation, the Eligibility Service, Compensation Service, Information Service, or Flight Delay Experts Plus Services provided by Flight Delay Experts or an Flight Delay Experts Third Party to you in accordance with these Terms and any additional terms specific to the Services selected by you.
  - - Withdrawal:
      - The process set forth in the Withdrawal and Termination section by which the Customer withdraws from either the Compensation Service whereby Flight Delay Experts withdraws from the Compensation Service.
    - VAT:
      - Means any system of value-added tax.
    3. The Eligibility and Information Services
    Getting Started
    After you have accepted these Terms, Flight Delay Experts will provide you the Eligibility Service and Information Service to determine whether Flight Delay Experts believes, in its sole Discretion, you have an Eligible Claim.
    If Flight Delay Experts make this determination, Flight Delay Experts will provide you with the Form. The purpose of the Form is to permit Flight Delay Experts to engage on your behalf either directly or indirectly with Lawyers, the Airline or its representatives, and/or courts in order to obtain Flight Compensation.
    Provision of the Information Service or Eligibility Service by Flight Delay Experts shall not constitute a binding offer to provide you with any other Services, including, without limitation, the Compensation Service.
4. Compensation Service
Submitting the Form
Prior to commencing the Compensation Service, you will be required to:
1. Authorize your AH Signature on the Form which will specify that you:
  - Agree to receive the Compensation Service.
  - Acknowledge that Flight Delay Experts will only claim Flight Compensation that is monetary, and that it is in Flight Delay Experts’s sole Discretion to accept travel vouchers and/or other services as Flight Compensation and that Airline offers for non-monetary compensation may be treated by Flight Delay Experts as an Airline’s refusal of Flight Compensation.
  - Affirm that you are not pursuing the Claim by any other means either directly or through any other third parties and no legal dispute is directly or indirectly pending or expected between you and the Airline on the same matter.
2. If you have any existing engagement or assignments with regard to your Claim, you must cancel these immediately.
If you have not done these steps, you will not receive the Compensation Service.
Upon receipt and review of the Form, Flight Delay Experts will confirm to you in writing, either by email or other written form, that Flight Delay Experts will commence the Compensation Service. Flight Delay Experts may decide, in its sole Discretion, whether to proceed with or reject the provision of the Compensation Service, or may request further information or documentation prior to commencement of the Compensation Service.
After Submitting the Form
- You may not assign the Claim to any other party as the legal title to the Claim has been assigned to Flight Delay Experts.
- You may not mandate or authorize another third party to act on your behalf concerning the same Claim.
- If you receive any direct payments or any other compensation from the Airline after entering into the compensation agreement, you must advise Flight Delay Experts immediately. Such payments shall be considered Flight Compensation and entitle Flight Delay Experts to the Service Fee, and Legal Action Fee if Legal Action was taken by Flight Delay Experts prior to you having received payment from the Airline.
- After submitting the Form, you must cease negotiations with the Airline and direct any communication you have with the Airline regarding your Claim to Flight Delay Experts.
Reassignment
Your claim may be reassigned back to you either at your request or by Flight Delay Experts’s initiative. In each case, this will be done in writing by you and Flight Delay Experts signing a Reassignment Form. In the event that you have signed an Authority Document, you may Withdraw the authority given in the Authority Document by giving written notice to Flight Delay Experts.
Customer Representative
If you are acting as the representative or on behalf of a passenger or passengers, then you shall first obtain a power of attorney to act on their behalf and produce evidence of such upon request by Flight Delay Experts. For minor passengers, you shall provide their complete data, including: name, date of birth of the minor, the names and signatures of the custodians or legal guardians.
Commencing the Compensation Services
Where Flight Delay Experts has notified you in writing as stated above, Flight Delay Experts will provide the Compensation Service with the intention of obtaining Flight Compensation on your behalf.
You will provide Flight Delay Experts with all data or information that is required for the execution of the Compensation Service. You warrant that the data and information you provide is correct, complete, and true, and, where applicable, with the consent of Fellow Passengers. Flight data and information may be submitted to Flight Delay Experts via the website, email, other electronic or software solutions supported by Flight Delay Experts, or phone.
Flight Delay Experts may request that you provide additional information such as:
- Passenger name, surname, email address, phone number, type of disruption (delay, canceled flight, or denied boarding/overbooking), reason for delay (if possible), length of delay, name of the Airline, flight number, date of the flight, place of departure and arrival, and description of incident.
- An additional Form which may be sent to Flight Delay Experts via the web form or any other electronic solutions supported by Flight Delay Experts, or using email, or postal service.
You acknowledge that failure to provide Flight Delay Experts with any such information will negatively impact Flight Delay Experts’s ability to provide the Compensation Service.
Flight Compensation and Legal Action
On receiving your Form, Flight Delay Experts will prepare a request for payment and send it to the Airline and handle all further correspondence. For this part of the Compensation Service, if Flight Compensation is paid, you will be required to pay Flight Delay Experts the Service Fee.
If the Airline fails to pay Flight Compensation within a reasonable period after being notified by Flight Delay Experts, or should Flight Delay Experts, in its sole Discretion, assess that the Airline is unlikely to respond to a request for payment, Flight Delay Experts may initiate Legal Action.
In the event that Legal Action is initiated and Flight Compensation is paid, you will be required to pay Flight Delay Experts the Legal Action Fee in addition to the Service Fee.
In the event that a Lawyer is used for Legal Action, you expressly consent to Flight Delay Experts providing the Lawyer access to all the data communicated to Flight Delay Experts in order for the Lawyer to take Legal Action.
Where a separate Form or other additional documents are required to undertake Legal Action, you undertake to provide such additional documents. In cases where you have signed an Assignment Agreement, and later sign an Authority Document (or similar), you accept that the Authority Document assigns the Claim back to you.
If Flight Delay Experts or the Lawyer commences Legal Action to pursue a Claim, Flight Delay Experts will cover any Legal Expenses incurred during the Legal Action, even if the Legal Action is lost. In the event that the lawsuit is won or a settlement has been reached between the Airline and Flight Delay Experts, Flight Delay Experts may cover any costs incurred that are not covered by the Airline. When applicable, if a lawsuit is won, a claim for reimbursement of Legal Expenses will be put forward. The same applies to Legal Expenses regardless of whether the legal proceedings are performed by Flight Delay Experts or a Lawyer. For the avoidance of doubt, all reimbursements, including Legal Expenses and interest, shall belong to Flight Delay Experts.
You agree and acknowledge that the final outcome of Legal Action and obtaining Flight Compensation may take years.

Settlements

Flight Delay Experts, in its sole discretion, may offer to or accept from the Airline individual or collective Claim settlements for Flight Compensation.
You acknowledge that the decision to accept a settlement from the Airline for Flight Compensation rests solely with Flight Delay Experts, since you have assigned the Claim to Flight Delay Experts. In case Flight Delay Experts acts on your behalf in accordance with an Authority Document, you authorize Flight Delay Experts to accept or reject settlement offers based on Flight Delay Experts’s discretion, without the need for your additional consent.
Flight Delay Experts may pursue the assigned Claim in its own name, with or without the help of a Lawyer. Where appropriate and/or legally necessary, Flight Delay Experts may reassign the Claim to you and you agree to authorize again Flight Delay Experts with an Authority Document to deliver the Compensation Service and collect and/or receive payments.
You are responsible for providing the correct data to proceed with the Compensation Service. Flight Delay Experts shall not be held liable for any incorrect communications, documents, incorrect data/information, and fraudulent conduct shared by you. In the event that you provided deliberately incorrect information or data, in addition to any other recourse Flight Delay Experts may have under these Terms, you will, upon request by Flight Delay Experts, reimburse Flight Delay Experts for the Legal Expenses.

Goodwill Claims

In jurisdictions where the Air Passenger Rights Regulations may be less developed and obtaining Flight Compensation less likely, upon your decision to proceed, Flight Delay Experts may attempt to obtain Flight Compensation through a Goodwill Claim.

How Flight Delay Experts Makes Decisions Regarding Your Claim

Flight Delay Experts uses its discretion in making decisions regarding whether to pursue your Claim during the Eligibility Service or at any time during the Compensation Service, including whether to pursue your Claim with Legal Action, to make or accept a settlement offer from the Airline, to withdraw the Claim, or to pursue a Goodwill Claim.
Flight Delay Experts’s discretion is based on a number of factors including, without limitation, the applicable Air Passenger Rights Regulations, the jurisdictions and court systems in which we may pursue your Claim, Legal Expenses and the likelihood that Flight Delay Experts may obtain or be obliged to pay Legal Expenses, the Airline’s historic behavior with similar Claims, the average length of time it may take to obtain Flight Compensation or a favorable ruling through Legal Action, the quality of the information that you have provided Flight Delay Experts with regards to your Claim, any factual information that may make obtaining Flight Compensation difficult, advice from Lawyers, and Flight Delay Experts’s experience with similar Claims.

5. Fees and Payments

Our Fees

Our Fees is the price list that details all the fees, charges, and prices that Flight Delay Experts receive in consideration for providing you with our Products and Services.
Flight Delay Experts provides you with the Eligibility Service and Information Service free of charge.
Flight Delay Experts provides Compensation Service free of charge except where Flight Delay Experts are successful in obtaining Flight Compensation for you.
If Flight Delay Experts is successful, Flight Delay Experts will transfer the Flight Compensation to you, subject to Our Fees.
If you have provided Flight Delay Experts with incorrect or incomplete payment information and the amounts we have paid to you for Flight Compensation have been returned to Flight Delay Experts, Flight Delay Experts will make reasonable efforts to contact you, including email reminders and other means of communication provided by you to Flight Delay Experts. If you do not respond to provide correct payment information, Flight Delay Experts shall be entitled to keep the part of the Flight Compensation that otherwise should have been transferred to the Customer.
In the event that the Flight Compensation and/or Legal Expenses, interest, or similar are transferred directly from the Airline to you, you will:
- As soon as reasonably practicable, inform Flight Delay Experts of the payment.
- Be invoiced and liable to pay Our Fees, Legal Expenses, interest, or similar, if any, to Flight Delay Experts without unreasonable delay.
When Flight Delay Experts has paid the Flight Compensation in accordance with the instruction of and method selected by the Customer, Flight Delay Experts shall not be liable for:
- Checks, prepaid debit cards, credit cards, and similar lost in transit to the Customer;
- Any effect of the Customer giving wrong bank account information, wrong address, or similar, including, but not limited to, the Flight Compensation being paid to the wrong receiver. If Flight Compensation has been paid to a wrong receiver at the fault of the Customer, Flight Delay Experts shall not be obligated to actively reclaim it.
You shall not be entitled to claim any interest on the Flight Compensation during the time period between when Flight Delay Experts receives it and when it is transferred to you. Flight Delay Experts reserves the right to retain any interest that it has recovered from the Airline, including interest recovered following Legal Action.
Flight Delay Experts shall not be liable for any amount of compensation, damages, or similar, if we are prevented from transferring the payment to you by an event beyond Flight Delay Experts’s control, including, but not limited to, strike, lock-out, labor dispute, force majeure, natural disasters, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, and storm.
The Service Fee and the Legal Action Fee apply to any kind of settlement whenever Flight Delay Experts is able to obtain Flight Compensation whether obtained through court decision, settlement with the Airline, or where Flight Delay Experts has settled the Claim with the Airline jointly with other Claims.

6. Withdrawal and Termination

Your Right of Withdrawal of Compensation Service and Membership

If you qualify as a consumer under the European Union (EU), the European Economic Area (EEA), and the UK consumer regulations, meaning that you are an individual who engages in a legal transaction for a purpose other than your commercial or independent vocational activity, then you possess a legal right of Withdrawal.
You have the right to withdraw from the Compensation Service or Membership within 14 days from the commencement of the Compensation Service or Membership for free and without the need to specify any reasons. To exercise your right to Withdrawal, the Withdrawal must be communicated (e.g., by letter, email, or contact form) within the 14-day period mentioned above, and it must clearly state your wish to withdraw from the Compensation Service or Membership.
Due to the nature of the service provided, you agree that you cannot withdraw from:
- The Compensation Service if Flight Delay Experts has informed you that the Airline has accepted the Claim.
- Flight Delay Experts Plus or any Flight Delay Experts Plus Service twenty-four (24) hours before, or any time after, the scheduled departure time of the flight that Flight Delay Experts Plus applies to, as in such events we have completed the service you requested.
- Any Service where, by the nature of the Service, Flight Delay Experts has already completed the provision of the Service by the time of the withdrawal request.
The Withdrawal shall be sent to:
Flight Delay Experts
c/o Travel Village Ltd
124 City Road
London
EC1V 2NX
or
Email: cs@flightdelayexperts.com
To request your Withdrawal you may copy and paste the sample text below, adding your details. (You are not obliged to use exactly this text.)
Sample cancellation form:

————-
Sample
cancellation form
I hereby terminate the agreement
concluded by me:
Flight Delay Experts Claim number:
Date claim was filed:
Name of customer:
Address of the customer:
Signature of customer:
Date:
————
*End of sample text

Following the 14-day Withdrawal period, you may Withdraw your acceptance of the Compensation Service or Membership subject to the Terms.

Withdrawal of Compensation Service by Flight Delay Experts

Flight Delay Experts have the right to withdraw from the Compensation Service in the event of identifying obstacles beyond the control of Flight Delay Experts that prevent Flight Delay Experts from obtaining Compensation for you. These may include, but are not limited to, Airline insolvency, court closure, lockdown measures, low Flight Compensation value, etc. In these cases, Flight Delay Experts shall notify you of the obstacles and close your Claim. No fee will apply.

Termination of the Compensation Service

The Services will terminate upon the earlier of the following to occur:
- The Compensation Service terminates when the Claim has been settled with the Airline, you have received the Flight Compensation, and all amounts payable by you to Flight Delay Experts, if any, have been paid, or
- Either you or Flight Delay Experts, at any time, for any reason, give timely written notice of termination; or
- By Flight Delay Experts immediately where:
  - You have breached your obligations under the Terms or any other applicable rules or regulations,
  - You have provided incorrect information, engaged in fraud, or engaged in activities that Flight Delay Experts may reasonably suspect to be misleading or fraudulent, in which case you will not be entitled to the Flight Compensation or any other payments.
  - Flight Delay Experts reserves the right to claim its losses when terminating as a result of your breach.

Consequence of Termination and Withdrawal of the Compensation Service

Upon termination of the Compensation Services for any reason, you shall immediately pay any fees payable to Flight Delay Experts under the Terms, including without limitation in the case of Customer Withdrawal after the Airline confirms the payment of Flight Compensation.
Flight Delay Experts will not automatically reassign your Claim to you upon Withdrawal or termination. You must request Flight Delay Experts to reassign your Claim, and Flight Delay Experts will send you the Reassignment Form for you to sign.
In the event that you Withdraw from the Compensation Service or Flight Delay Experts terminates due to your breach of the Terms, Flight Delay Experts shall be entitled to obtain the following from you:
- Flight Delay Experts Legal Expenses, if Flight Delay Experts has commenced a Legal Action; or,
- An amount equal to the Legal Expenses, if, following the Withdrawal, Flight Delay Experts is requested by a Judicial Authority to pay the Legal Expenses due to the Airline; or,
- Flight Delay Experts Service Fee, and, where there was Legal Action, the Legal Action Fee, where you subsequently obtained Flight Compensation directly from the Airline.

8. Data Protection

All personal data collected during the provision of our Services, or connected to the provision of our Services, will be subject to the Privacy Statement.

9. General Provisions

Third Parties Services

Our Services may contain links to third-party providers’ websites or interfaces to book services via third parties. Such websites/services are controlled by independent parties under which Flight Delay Experts have no control. Although our Services may provide information about or access to third-party suppliers and facilitate use of these third-party providers, such Services do not constitute any sponsorship, affiliation, or endorsement of these third-party providers.
We remind you that by accessing third-party websites/services or using third-party services made available through our Services, you agree to be bound by these third parties’ policies and terms and conditions. We encourage you to review these terms and conditions and policies and to use them at your own risk.
You hereby acknowledge and agree that Flight Delay Experts will not be a party to any agreement entered with any such third party and will not be responsible for any errors or omissions in such third parties’ services or for any direct or indirect claim, breach, loss or damage caused or allegedly caused by or in connection with the access or use of such third parties’ services.

Disclaimer of Warranties and Limitation of Liability

Flight Delay Experts have many sources of information and data that make up the information and services available under these Terms. Although Flight Delay Experts try to provide accurate information, our Services may be subject to omissions and errors. Our Services are provided ‘as is’. To the fullest extent permitted by law, Flight Delay Experts disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third party’s rights, accuracy of information, and fitness for a particular purpose. Flight Delay Experts make no representations or warranties that our Services will result in Flight Compensation, meet your requirements or be secure, free of viruses or other harmful components, timely, uninterrupted, accurate, complete, or reliable. You acknowledge and agree that your use of our Services is at your own risk. To the fullest extent permitted by applicable law, Flight Delay Experts and its Group Companies will not be liable for any direct, indirect, punitive, incidental, special, consequential losses or damages, or any loss of income, profits, goodwill arising out of or in any way related to i) our Services, ii) delay or inability to access our Services; iii) virus, bugs, trojan horses, software, information, third parties’ linked websites, services obtained through the use of our Services, iv) or any other matter relating to our Services, whether based on contract, tort, strict liability, or otherwise, even if Flight Delay Experts, its Group Companies, or any of its suppliers has been advised of the possibility of such damages.
These Terms do not affect any of your statutory legal rights that cannot be excluded by law. If you are not satisfied with any portion of our Services or with these Terms, your sole and exclusive remedy is Withdrawal in accordance with the Terms.

Modifications and Entire Agreement

Any new features of our Services will be subject to these Terms. Flight Delay Experts reserves the right to amend sections of these Terms at any time without further notice. The latest version will always be available on the Flight Delay Experts website. Please visit the Flight Delay Experts Website from time to time to review the changes as they are binding to you. Your continued use of our Services following the posting of changes to these Terms or other policies means you accept the changes.
These Terms are the complete and exclusive statement relating to its subject matter and supersede all prior communications (oral or in writing) between you and Flight Delay Experts.
You may not transfer any of your rights or obligations under these Terms without our prior written consent. Flight Delay Experts may transfer any of its rights or obligations under these Terms to any Flight Delay Experts Group Companies or any third party designated by Flight Delay Experts.

Alternatives to the Compensation Services

If you wish to pursue your Claim through other alternatives than Flight Delay Experts Compensation Services, the following are other options for enforcing the Claim: your own extrajudicial or judicial action against the airline, support from a lawyer, an enquiry directly with the respective Airline.

Governing Law and Jurisdiction

These Terms, Forms, and the agreement between Flight Delay Experts and you, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by the laws, without regard to conflict of laws principle. This shall not affect mandatory provisions of the legal system that would apply without this choice of law clause, e.g. the mandatory provisions of the customer’s country of residence.
If any provision (or part thereof) of these Terms is held by any court, or other competent authority to be void or unenforceable in whole or part, such void provision shall be deemed to be replaced by an enforceable provision with the closest effect possible to the original provision and these Terms shall continue to be valid with respect to the other provisions and the remainder of the affected provisions.
Any failure or delay by Flight Delay Experts in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
The English version of these Terms shall prevail in case of inconsistency to any other language version.

Updated: January 01, 2024. Version: T1.24