1. INTRODUCTION

Our Fees is our complete list of prices that detail how Flight Delay Experts will charge you in consideration for providing you with our Services. Please read them carefully.

We recommend that you do not engage with Flight Delay Experts for any of our Services until you have read and understood the Terms, the Privacy Statement, and Our Fees. If you have any questions, doubts, or concerns, please contact us at cs@flightdelayexperts.com or check out our FAQs.

2. DEFINITIONS

Our Fees should be read in conjunction with our Terms, where you will find all the defined terms used in Our Fees.

3. SERVICES FREE OF CHARGE

Flight Delay Experts will not charge you any fee for the Eligibility Service, Information Service, or where the Compensation Service does not result in you receiving Flight Compensation.

4. COMPENSATION SERVICE FEES

The Compensation Service is where Flight Delay Experts help you obtain Flight Compensation from the Airline. Flight Delay Experts model is a no-win, no-fee model. This means that when we’re providing the Compensation Service, Flight Delay Experts only charges you when we have obtained Flight Compensation for you from the Airline.

There are two types of fees that Flight Delay Experts may charge for the Compensation Service. First, we charge the Service Fee, then depending on whether we are required to engage in Legal Action, we also charge the Legal Action Fee. These fees are deducted from the total amount of Flight Compensation Flight Delay Experts is able to obtain from the Airline.

**Compensation Service (Fee as a portion of the Flight Compensation Amount)**

– **Service Fee**: 35%
– **Legal Action Fee**: 15%
– *Including VAT*

How it works is explained in the clauses below:

**Service Fee**

For each Claim where we successfully obtain Flight Compensation, the Service Fee is 35% of the total Flight Compensation, including applicable VAT.

**Legal Action Fee**

The Legal Action Fee is a fee Flight Delay Experts only charges if Legal Action was necessary to provide the Compensation Service. The Legal Action Fee is 15% of the total Flight Compensation, including applicable VAT. It is deducted from your Flight Compensation in addition to the Service Fee.

**Legal Expenses**

Pursuing your Claim through Legal Action often requires Flight Delay Experts to incur Legal Expenses and, depending on the jurisdiction, to pay court fees. When this occurs, Flight Delay Experts will pay the Legal Expenses and court fees on your behalf. If Flight Delay Experts are able to obtain Flight Compensation through Legal Action, Flight Delay Experts will request that the court require the Airline to reimburse Legal Expenses and court fees. If the court awards Legal Expenses and/or court fees, Flight Delay Experts shall be entitled to keep those amounts. Alternatively, where Flight Delay Experts are not successful through Legal Action, the court may award Legal Expenses to the Airline. If this occurs, Flight Delay Experts will pay the Airline’s Legal Expenses.

Flight Delay Experts will not charge you Legal Expenses or court fees, except as described in the Withdrawal and Termination sections of the Terms, where Flight Delay Experts reserves the right to charge you for Legal Expenses only where you have Withdrawn from the Compensation Service after Flight Delay Experts has already commenced Legal Action or where you have breached the Terms.

5. SPECIAL FEES FOR CUSTOMERS FROM TRAVEL AGENCIES OR OTHER COMPANIES

Your use of our Services is always subject to the Terms, but if you have entered into an agreement with a travel agency, travel management company, or other entity that entitles you to different payment terms, or where that entity will make payment to us on your behalf, then the fee structure, payout options, currency conversion, and Services included in your Membership may be different depending on those terms. However, in no event will the combined total of the Service Fee and the Legal Action Fee that applies to you exceed the combined total of the Service Fee and the Legal Action Fee as described above.

6. FULL FLIGHT COMPENSATION AMOUNT

We will always pay you the full amount that we have received for Flight Compensation for your Claim, minus Our Fees (“Your Full Amount”).

If the Compensation Service is made under European Air Passenger Rights Regulations, we will pay you Your Full Amount in EUR (€).

If the Compensation Service is made under a different Air Passenger Rights Regulation, we will always pay you Your Full Amount in the currency required under that regulation or, where offered to you by Us, when you choose the currency of your place of residence.

In the event that the Airline pays Flight Compensation in a currency other than as specified above, the amount will be converted by the payment provider using their exchange rates provided by them or the financial institutions they work with. We will not charge you any additional banking commissions or charges.

The final amount will vary depending on the date when the Airline submitted the transfer to Us.

7. VALUE ADDED TAX (VAT)

All fees and charges stated in Our Fees include applicable VAT, unless otherwise specified.

The English version of Our Fees shall prevail in case of inconsistency with any other language version.